Troy Van Hauen, CEO, Accelerated Performance Technicians

Want to impact you team’s performance immediately? Focus on newly promoted, first-time managers. 

Ask questions that will help you complete the puzzle.

Here’s an exercise you can use right now for gathering and relaying feedback. The Start, Stop and Continue model (SSC) serves as a quick and clean way to look at service improvement,

Employees who catch on quickly will save you money in the long run.

Troy Van Hauen says employers need to know the difference between "high potentials" and "high performers" when looking to hire as well as reward employees.

Just because somebody hears you doesn't mean they are listening to you. Active listening can help to build trust.

Different generations have unique views on how the workplace should operate. Whose perspectives and values do you focus on when hiring employees?